Winter11 Privacy Policy – How We Protect the Personal Information of Malaysian Users
This Privacy Policy explains how winter11 collects, uses, stores and protects users' personal information. We are committed to your privacy and comply with applicable data protection requirements in Malaysia.
Effective date: 1 January 2026. By using the winter11 platform, you agree to the terms of this privacy policy.
What information does winter11 collect?
Winter11 collects various categories of information when you register and use our platform. This is collected either directly from you or automatically through our platform systems.
Account information: During registration, we collect your full name, date of birth, email address, phone number and user-created password. This information is required to set up and manage your account securely.
Device and browser information: Our platform automatically records your IP address, browser type, device operating system, screen resolution and session data when you access winter11. This information helps us optimise the user experience across different devices.
Local payment information: To process deposits and withdrawals in MYR, we collect payment method details such as bank account numbers or digital wallet information. However, credit card details or full account numbers are not stored directly by winter11 — all processing is handled through secure, third-party payment gateways.
Usage data: We record in-platform activity including login dates and times, games played, bet amounts, transaction history and interactions with platform features. This data is used to improve service quality and detect any suspicious activity.
How is this information used?
Winter11 only uses collected information for legitimate purposes directly related to platform operations. The following are the primary purposes for which user data is used:
- Processing registrations, identity verification and account management.
- To facilitate smooth deposits, withdrawals and financial transactions in MYR.
- Providing responsive and effective customer support.
- Detecting and preventing fraud, unauthorised access and illegal activity.
- Analysing usage patterns for product improvement and user experience purposes.
- Sending important notifications related to accounts, transactions or policy changes.
- To comply with legal obligations and the requirements of relevant regulatory authorities.
Winter11 will not use your information for third-party marketing purposes without your explicit consent.
Cookies and activity tracking within the platform
Winter11 uses cookies and similar tracking technologies to enhance platform functionality and the user experience. Cookies are small text files stored on your device when you access our website.
The types of cookies we use include:
- Session cookies: Used during active sessions to maintain login state and user preferences. These cookies are automatically deleted when you close your browser.
- Persistent cookies: Storing certain preferences such as language and display settings for future visits.
- Analytics cookies: Helping us understand how users interact with the platform for internal improvement purposes.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some winter11 platform features.
How is your data stored and protected?
User data security is a top priority at winter11. All personal and financial information is stored using industry-grade encryption to prevent unauthorised access, disclosure or tampering.
The security measures implemented include:
- Data encryption in transit using secure protocols.
- Strict internal access controls — only authorised personnel may access sensitive user data.
- Continuous system monitoring to detect any anomalies or intrusion attempts.
- Regular data backups to ensure continuity of service.
While we take all reasonable steps to protect your data, no data storage system can be guaranteed entirely risk-free. Users are also encouraged to take their own precautions, such as not sharing passwords and using a secure network when accessing their account.
Third-party sharing: winter11 does not sell or rent users' personal information to any third party for commercial purposes. We only share data with third parties in limited circumstances — payment processors that help handle MYR transactions, relevant authorities when required by law, and technical service providers bound by strict confidentiality agreements.
Your rights as a user regarding personal data
As a winter11 user, you have certain rights regarding the personal information we hold. These rights are aligned with recognised data protection principles and include the following:
You have the right to request a copy of the personal information we hold about you at any time.
If any information we hold is inaccurate or out of date, you have the right to request its prompt correction.
Under certain circumstances, you may request the deletion of your personal data, subject to legal obligations.
To exercise any of the above rights, please contact the winter11 support team by email at [email protected], clearly stating your request. We will process it within a reasonable timeframe and inform you of the action taken.
Policy updates and how to contact us
Winter11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements or platform improvements. Any material changes will be communicated to users via an on-platform notice or to their registered email address.
Users are encouraged to review this policy periodically. Continued use of the winter11 platform following any published changes will be considered acceptance of the updated policy. The date of the latest version will always be displayed at the top of this page.
If you have any questions, concerns or complaints regarding how we handle your personal data, please contact us through the following channels:
- Privacy email: [email protected]
- FAQ: Refer to the FAQ for answers to frequently asked questions about privacy and account security.
Our team will endeavour to respond to all privacy-related enquiries as promptly as possible, ensuring your concerns are taken seriously and handled with care.
Your data is safe with winter11
Register with confidence — the winter11 platform is built for Malaysian users, with transparent data protection and a fair gaming experience from start to finish.